Program Objectives:
By the end of the program, participants will be able to:
- Understand process definitions and importance of processes in their organizations.
- Examine elements of a business process.
- Create process maps and measure performance.
- Conduct process assessments for core, support and linkage processes.
- Analyze, simplify and improve processes.
This program is designed for:
Individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives. This program is worth 25 NASBA CPEs.
Locations & Dates:
07 - 11 Oct 2012 Dubai, English
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
One extra free place for every 2 paid nominees
Delivery Type: Group-Live
Pre-requisites: None
Related Programs:
Program Outline
Process Definitions and Elements - Process
- Process Approach to Improvement
- Advantages of Process Mapping
- Elements of a Process
- Benefits of Process Maps
- Attributes of a Process Map:
- Who Is the Customer?
- What Is Critical to their Satisfaction?
- Where Can we Obtain Process Performance Data?
- How Well Do our Processes Satisfy their Needs?
- What Is our Business Value Chain?
- What is Process Efficiency and Effectiveness
- Stakeholders Analysis
Understanding Process Approach as per International Quality Standards - Understanding Process Approach
- Process Characteristics
- The Plan-Do-Check-Act (PDCA) Approach
- What Are the Opportunities in Terms of Reducing Cycle Time, Defects and Non Value-Added?
Process Assessments Approaches - Key Terms
- Mapping Process
- Types of Mapping Tools
- Simple Flow Charting
- Geo Graphs, Spaghetti/Workflow Diagrams
- Swim Lane (Deployment) Flowcharts
- Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects)
- Value-Added/Non-Value Added Analysis
- Value Stream Maps
- Cycle Time Map
- Process Hierarchy
- Process Maps Symbols
- IDEF0 Process Map
- Lean Thinking to Reduce Waste in Processes
- The Eight Types of Waste Found in Processes
- 5S - A Framework to create and maintain your workplace
- Failure Mode and Effects Analysis (FMEA)
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Process Analysis and Improvement - Customer Oriented Processes
- Support Oriented Processes
- Management Processes
- Diagnosis of a Process
- Analyzing and Improving a Process
- Turtle Diagram
- Using Process Maps to Identify Root Causes
- 12 Cornerstone Tools To Process Streamlining
- Problem-Solving Techniques
- Process Auditing as a Tool for Continuous Improvement
- Process Mapping in Six Sigma Projects
Process Measurement and Benchmarking - Why Measure
- Setting Targets
- Process KPIs
- Benchmarking and the Balanced Scorecard
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