Leadership and Management in Quality

• Definition, Similarities, Differences
• Can Leadership be Taught and Developed?
• Traits of a True Quality Leader
• Role of Leadership in Supporting Quality Management Systems
• Situational Leadership in Quality

Quality Basics and Definitions

• Definition and Concept of Quality
• History of Quality
• Benefits of Implementing a Quality Model
• Review of Common Quality Models
• Review of Quality Gurus
• Quality Philosophies
• Deming 14 Points
• Juran Trilogy
• Crosby Zero Defects
• House of Quality and Quality Function Deployment (QFD)
• Six Sigma Methodology
• Lean Principles
• Quality Models, Awards and Methodologies
• Malcolm Baldrige National Quality Award; EFQM
• Dubai Quality Award
• HH Sheikh Khalifa Excellence Award
• ISO9001:2008
• Total Quality Management

Building Teams in a Quality Management Systems

• Why Are Teams Important in Quality Management Projects?
• Barriers to Teams Achievement
• Characteristics of Effective Teams
• Team Development Cycle
• Belbin's Profile

Improvement Tools and Techniques

• The Seven Classic Quality Tools
• Cause and Effect Diagram
• Pareto Chart
• Control Charts
• Histogram
• Check Sheet
• Scatter Diagram
• Flow Charts
• Management Elements and Planning Tools: (The New Tools!)
• Process Improvement Tools
• Contingency and Risk Planning
• Failure Mode and Effects Analysis (FMEA)

Ethics in Quality Management

• American Society for Quality Code of Ethics