Introduction: Course Materials, Practice Questions, Bloom's Taxonomy

• Body of Knowledge, Preparation Tips, Suggestions for More Effective Test-Taking

Organizational Leadership, Teams Strategy Development and Deployment

• Leadership styles
• Teams and Team Building Techniques
• Change Management

Strategic Plan Development and Deployment

• Strategic Planning Models
• Business Environment Analysis
• Strategic Plan Deployment
• Organizational Performance Measurement

Management Elements and Methods

• Principles of Management
• Management Theories, Styles, and Tools
• Human Resources Management
• Financial Management
• Risk Management
• Communication Skills and Abilities
• Project Management
• Project Documentation
• Quality System
• ISO and Other Third-party Standards
• Other Quality Methodologies
• Quality Philosophies

Quality and Process Management Tools

• The Seven Classic Quality Tools
• Mapping the Process
• Analyzing the Process
• Innovation and Creativity Tools
• Lean Tools
• Theory of Constraints (TOC)
• Basic Statistical Use
• Statistical Analysis
• Process Capability
• Qualitative Assessment

Customer-Focused Organizations

• Customer Identification and Segmentation
• Internal and External Customers
• Customer Needs - Voice of the Customer
• Customer Satisfaction and Loyalty
• Basic Customer Service Principles

Supply Chain Management

• Supplier Selection
• Supplier Communications
• Supplier Performance
• Supplier Improvement
• Supplier Certification, Partnerships, Alliances
• Supplier Logistics

Training and Development

• Training Plans
• Needs Analysis
• Training Material/Curriculum Development and Delivery
• Training Effectiveness and Evaluation