Understanding the Transition from Technical Expert to Functional Manager/Supervisor

• The Functions of Management
• The Skills Needed
• Common Management Mistakes You Want to Avoid
• Improving Productivity through Leadership
• Assessing and Adapting Your Leadership Style

Planning and Organizing Tools and Techniques

• The Importance of Scope Definition
• Work Breakdown Structures (WBS)
• Critical Path Method (CPM)
• Program Evaluation and Review Technique (PERT)
• Calculating ES, EF, LS, LF and Slack
• Identifying the Critical Path
• Low Cost Scheduling/Crashing
• Understanding Project Schedules
• Bar Charting
• Workforce Planning

Management through Performance Analysis

• Importance of Performance Management
• Creating and Measuring Performance Expectations
• Key Performance Indicators (KPIs)
• Setting SMART Objectives
• Targets/Standards Setting

Dealing with Your Team Members, Contractors and Customers

• Communicating and Influencing
• Barriers to Communication
• What Defines a Good Communicator
• Sources of Potential Conflicts
• Managing Conflicts Effectively
• Different Conflict Modes

Building Successful Work Teams

• The Importance of Teams and Teamwork
• Understanding the Mechanics of Groups
• Team-Building Techniques that Work

Analyzing Issues and Making Effective Decisions

• Defining Problems and Analyzing Causes
• The Rational Approach to Problem-Solving (Kepner-Tregoe)
• Problem Analysis Supplementary Tools
• Creative Decision-Making Tools