Responsibilities of New Managers

• Managing for Competitive Advantage
• Roles and Responsibilities
• The Four Functions and Ten Roles of Management
• Skills Needed at Different Management Levels
• Common Mistakes Made by New Managers and Supervisors

Teams and Leadership

• What Makes a Team?
• Stages of Team Formation
• Teams Dynamics and Team Building
• Situational Leadership and its Application to Team Leadership
• Current Trends and Issues

Mastering the Art of Motivation

• What is Motivation?
• Myths about Motivation
• The Main Theories
• Current Trends and Issues
• Implications for Managers

Delegation

• What is Delegation and Why to Delegate?
• Root Causes of Poor Delegation
• Learning the Steps to Effective Delegation
• Empowering and Motivating Employees through Delegation
• The Dos and Don’ts of Delegation

Managing Meetings

• The Dos and Don’ts of Managing Meetings
• Agendas and Minutes of Meetings
• Dealing with Time Wasters in Meetings

Stress and Time Management

• Stress and Time Management Techniques
• Identifying and Managing your Time Wasters
• Using the Priority Matrix and To Do Lists
• Causes and Symptoms of Stress
• Techniques and Approaches to Managing Stress

Decision-Making and Problem-Solving

• Tools and Techniques
• The Traditional Approach to Problem-Solving
• The Helicopter View
• The Ishikawa Fishbone Technique
• The How-How Technique
• The Dos and Don’ts of Brainstorming Techniques