View 2013 Schedule for this Program

Being a Supervisor Today

• Myths about Supervision
• Supervisors Key Tasks
• Essential Skills for Supervisors
• Responsibilities and Challenges
• Problems Supervisors Encounter

Communicating Effectively

• The Communication Process
• Approaches to Interpersonal Relationships with Employees
• Ten Commandments of Human Relations
• Developing Effective Listening Habits
• The Value of Feedback
• Techniques in Providing Feedback
• Guidelines for Assertive Communication

Motivating your Workforce

• Definitions of Motivation
• Myths about Motivation
• Motivation and Performance
• Different Workable Motivational Theories
• The Meirc Theory in Motivation
• Building a Motivational Environment

Working with Teams

• Identifying your Teamwork Style
• Supervisors Involvement with Teams
• Team Process Facilitation
• Obstacles to Effective Teamwork
• Overcoming Obstacles to Effective Teamwork
• Team Decision-Making Procedures

Orientation and Positive Discipline

• Perceptions During Orientation
• Orientation and Follow Up
• Use of Progressive Disciplinary Practices
• Types of Reinforcement
• Applying Reinforcement Strategies

Creative Interpersonal Problem-Solving

• Interpersonal Problem-Solving Process
• Steps for Interpersonal Problem-Solving
• Encouraging Creative Thinking
• Applying Brainstorming Formats and Mechanics
• Key Conflict Management Skills