Leadership

• Characteristics of Leaders
• Leadership versus Management: The Vital Differences
• Situational Leadership
• Organizational Behavior (OB)
• Goals of OB
• Attitudes
• Personality
• Implications for Managers
• Concepts of Motivating Your Followers
• Various Theories of Motivation

Problem-Solving and Decision-Making Techniques

• Principles of Solving Problems
• The Manager as a Decision Maker
• Rationality, Bounded Rationality and Intuition
• Types of Problems and Decisions
• A Rational Approach to Problem-Solving
• Tools and Techniques in Problem-Solving

Coaching and Appraising Performance

• The Psychology Behind Coaching
• Why and How to Coach
• Setting Performance Standards and Conducting Appraisal Interviews

Managing Conflict

• Sources and Nature of Conflict
• Conflict and Group Performance
• Role of Communication in Conflict
• How to Resolve Conflict

Managing Change and Innovation

• Dynamics of Change
• Types of Change
• Leading Successful Change Initiatives
• Overcoming Resistance to Change
• Contemporary Issues in Managing Change
• Creativity Versus Innovation
• Stimulating and Nurturing Innovation

Managing Time and Staff Meetings

• Identifying and Setting Goals
• Prioritizing Activities
• Time Management Tools
• Leading and Managing Effective Meetings