Understanding, Planning and Managing Change

• The Nature of Change
• Types of Change
• Competencies of Change Agents
• The Line Manager as Change Agent

Models and Strategies for Managing and Leading Change

• Change Management Styles
• Lewin's Force Field Analysis
• The Kotter Eight-Step Model
  • Establishing a Sense of Urgency
  • Creating the Guiding Coalition
  • Developing a Change Vision
  • Communicating the Vision
  • Empowering Broad-Based Action
  • Generating Short-Term Wins
  • Consolidating Gains and Producing More Change
  • Anchoring Change in the Company Culture
• Ulrich's Model for HR Transformation
• The ADKAR Model

Emotional Intelligence (EI) and Change

• The EI Framework
• Managing and Leading Change:
  • An EI Competency
• The Significance of Emotions
• Managing Emotions

Understanding and Dealing with Resistance to Change

• Why People Resist Change
  • Individual Factors
  • Group Factors
  • Organizational Tools
• How People Change
• Stages People Go through When Resisting Change
  • The SARAH Model
  • The Transition Stages
  • A Nine Stage Model
• Dealing with Resistance to Change
  • Kotter's Approaches

Communicating Change

• The Importance of Communicating Change
• How to Communicate Change Effectively Before, During and After the Change Process

Key Factors in Making Change Happen

• Types of Cultural Change
• Sustaining Change in the Corporate Culture
• The General Electric (GE) Culture
• Case Study on Changing Culture