Problem-Solving and Decision-Making

• Definitions and Tools: An Overview
• The Link between Problem-Solving and Decision-Making
• The Principle of Organizing our Thinking about Problems
• Identifying our Own Mind Traps
• Brain Analysis and Ways of Learning

The Rational Approach to Problem-Solving (Kepner-Tregoe)

• Techniques of Recognizing Problems
• Difference between Causes and Symptoms
• The Helicopter Approach
• Problem Analysis
• Decision Analysis
• Potential Problem Analysis
• Case Study and Debrief

Problem Analysis Supplementary Tools

• Root Cause Analysis
• The Importance of the Why Question
• Ishikawa Fishbone Concept
• Assumptions in the Workplace
• Case Study and Debrief

Decision-Making Supplementary Tools

• Being Decisive and Principles of Decision-Making
• The How-How Method
• Decision Analysis Weighted Worksheet
• Consensus Decision-Making
• Case Study and Debrief

Creativity and Problem-Solving

• Assessment of Creativity and Ways to Think Creatively
• Lateral Thinking Tips
• Creativity and Its Use as a Business Tool
• Barriers to Creativity and Ways to Overcome Them
• The Hemispheres of the Brain
• Brainstorming Tips and Tools
• Six Thinking Hats

Applications of Techniques

• People Problems and Solutions
• Analysis and Solution of Real Cases Presented by Participants
• Individualized Learning Action Plan