By the end of the program, participants will be able to:
- Introduce a structured model for systematically addressing problems.
- Practice the use of some key problem-solving tools and techniques.
- Analyze problems from different angles and obtain the optimum solution.
- Demonstrate the use of several disciplines in decision-making.
- Learn various creative idea-generating tools which can be practically applied at the workplace.
This program is designed for:
Team leaders, department managers and supervisors who are involved in leading and participating in solving their teams' problems, as well as making and implementing decisions.
This program is worth 25 NASBA CPEs.
Locations & Dates:
26 - 30 Aug 2012
The Address Dubai Marina
23 - 27 Dec 2012
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
One extra free place for every 2 paid nominees
Delivery Type: Group-Live
- Definitions, Principles and Overview
- Problem-Solving Mindsets and Attitudes
- Problem Ownership
- Breaking Down Complex Problems into Progressively Smaller Parts
- The 6-step Problem-Solving Method
- Classifying and Prioritizing Problems
Understanding and Analyzing Problems
- Techniques of Recognizing Problems
- Isolating the Causes from the Symptoms
- Data Collection and Analysis
- Root Cause Analysis
- The Pareto Analysis
- SWOT Analysis
The Eight Disciplines of Problem-Solving
- Planning and Determining the Prerequisites
- Establishing the Right Team
- Specifying the Problem by Identifying it in Quantifiable Terms
- Developing Interim Containment Actions (ICAs)
- Defining and Verifying Root Causes and Escape Points
- Choosing and Verifying Permanent Corrective Actions (PCAs)
- Implementing and Validating PCAs
- Preventing Recurrence
- Principles of Decision-Making
- Using Critical Thinking as an Aid to Decisions
- Decision Analysis Matrix
- Consensus Decision-Making
- Subjective versus Objective Decision-Making
Creativity and Problem-Solving
- The Role of Creativity in Problem-Solving
- Lateral Thinking and Overcoming Mental Blocks
- Brainstorming for Solutions: Different Techniques
- Opposite Thinking/What Ifs
- Mind Mapping
Problem-Solving and People
- Leading the Problem-Solving Effort
- Solving People-Related Problems
- Team Problem-Solving: Ensuring Participation, Agreement, and Implementation of Solution
- Behaviors that Influence or Block Problem-Solving
- Convincing Stakeholders with your Solutions