Emotional Intelligence (EI)

• Definition, Theories and Models
• Intelligence: Intrapersonal and Interpersonal
• Emotional Intelligence Defined
• Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
• Research Findings
• Framework of EI Competencies
  • Goleman's Model

Self-Awareness and Self Management: The Cornerstones of EI

• Self Assessment and Discovering your Personality Type
• Scoring and Interpretation of Results
  • Linking Personality Types with EI Competencies
• A Self-Assessment of EI

The Conceptual Model

• The Competency Framework
• The Four Competency Clusters
  • From Self Awareness to Relationship Management

The Competencies of EI

• Definitions and Real-Life Examples
• Empathy versus Sympathy
• Core Questions, Underlying Behaviors, and Tips for Improvement

Empathy: A Critical EI Competency

• Definition and Examples
• Empathy and Active Listening
• The Personal Listening Profile: Determining Your Preferred Approach to Listening

EI Competencies and Leadership Styles

• The Power of Leaders: Shaping Organizational Climate
• Correlation Between EI Competencies, Styles, Climate and Results
• Organizational Climate: The Six Components

Leadership Styles

• The Six Styles
• When Best to Use Each Style
• Impact of Styles on Climate and Bottom Line Results