Employee Relations (ER)

• Defining the ER Function
• Main Duties and Responsibilities of ER Officers
• Employee Relations (ER) versus Human Resources (HR)
• Employee Relations versus Personnel and Administration
• The Relationship between Labor Law and Employee Relations

Managing Employee Files and Records

• The Bare Essentials that Should be Kept on Record at All Times
• Organizing the Files: The Logical Approach
• Organizing the Files: The Legal Requirements
• Approaches to Updating Employee Files
• Ad Hoc Updating versus Periodic
• Automating Employee Files: Advantages and Disadvantages
• Human Resources Information Systems (HRIS)
• The Global Ranking of Current HRIS

Attendance Management

• Punctuality and Discipline: Tips for Improving Performance in these Two Areas
• Flexi-Time: Definition and Uses
• Pros and Cons of Flexi-Time Cultures
• Absenteeism: The Main Key Performance Indicators (KPIs) for Measuring Absenteeism
• Analyzing Absenteeism in Order to Reduce it

Employee Morale

• The Definition of Employee Morale
• Employee Morale versus Organizational Health
• Assessing Employee Morale
• Objective versus Subjective Approaches for Assessing Morale
• Using the Dow Jones Model to Measure Morale
• The Various Key Performance Indicators that are Influenced by Employee Morale
• Organizational Health Surveys: The Main Criteria for Designing a Survey

Employee Grievances

• The Definition of a Grievance
• Grievances versus Complaints versus Whining
• The Grievance Handling Procedures: Recommended Steps
• Grievance Rate and Grievance Resolution Rate
• The Main KPIs for Measuring your Grievance Resolution Ratio