Performance Management - Introduction and Definitions

• Objectives of Performance Management
• Key Terms and Uses
• Corporate Values - Their Importance
• The Nokia Story
• The Annual Performance Cycle - Overview
• Performance Management - The Mistakes
• Great Performance Management!

Establishing Effective Objectives

• Cascading - Vision, Mission and Strategies
• Performance Criteria - 3 Types
• The Impact of Critical Success Factors on Performance
• Key Result Areas
• Key Performance Indicators (KPIs) and Units of Measure
• Financial and Non-Financial KPIs
• SMART Criteria - Establishing Individual Goals and Measures
• Measuring the Semi-Tangible Factors/Competencies

Managing Performance

• Statistics on People and Performance
• Continuous Reviews and Assessments
• Performance Gaps
• Why Things Go Wrong with Performance
• Common Causes of Poor Performance
• Measuring Performance - Scoring Systems
• Performance Motivators
• Tips for Improving Performance
• Importance of Communication in Performance Management

The Importance of Coaching

• Coaching Responsibilities
• Poor Performance Counseling
• Benefits of Good Coaching
• Characteristics of a Good Coach
• Elements of a Good Coaching Session
• Good Habits of Effective Listeners
• Diagnosing Performance Problems
• Five Steps of Coaching for Optimal Performance

Conducting Effective Performance Appraisals

• Planning Performance Appraisals
• Preparing for the Appraisal
• Avoiding the But Trap
• Objective not Subjective
• Conducting Effective Appraisal Meetings
• Common Appraisal Errors
• Roles of Employees and Managers

Other Dimensions in Performance Management

• Competency-Based Performance Management
• Performance Management - It's Not Just About Pay
• Forced Ranking Systems
• Multi-Rater Assessments