Recruitment Plans

• Defining Needs
• Planning the Various Stages
• Roles of Line Managers and Recruitment Personnel
• Capturing and Tabulating Information
• Producing Recruitment Reports

Measuring Recruitment Efforts

• The Main KPIs for Measuring the Recruitment Function:
  • Applicant Response Ratios
  • Qualified Application Ratios
  • Yield Rates
  • Time to Fill and Time to Join
  • Offer Acceptance Ratio

Candidate Assessment

• Validity and Reliability of Assessment Methods
• Reasons Interviews Are Not Enough
• Improving the Reliability of Interviews

Fairness and Objectivity Issues

• Why CVs and R?sum?s are Unfair
• Fair Interview Formats and Structures
• Timings and Venues

Advanced Interviewing Techniques

• Importance of Information and Data Capture
• Separating Fact from Fiction
• Avoiding ?Diplomatic' or ?Politically Correct' Answers
• Probing and Funneling

Producing Interview Reports

• Objective versus Subjective Reports
• Translating Reports to Numbers
• The Use of Competency Levels in Interview Reports

Post Interview Steps

• Employment Offers: Dos and Don'ts
• Regret Letters

Exit Interview

• When, How and by Whom
• Format and Content
• Analysis and Findings
• Reporting Findings
• Exit Interview Sample