Key Performance Indicators (KPIs)

• The Importance of Measuring
• Measures, Metrics and KPIs: The Main Differences
• Characteristics of SMART KPIs
• Types of KPIs
• Common Mistakes when Using KPIs

Organizational KPIs

• Organizational Appeal and Reputation
• Salary Competitiveness
• Human Value Added
• Career Growth
• Absenteeism Rates and Absenteeism Cost
• Employee Morale

Financial KPIs

• Return on Human Capital
• Labor Cost
• Cost per Hire
• Cost per Trainee
• Opportunity Cost
• Supervisory Ratios
• Cost to Supervise
• Compensation and Benefits

Process KPIs

• Measuring Efficiency of Recruitment and Selection
• Measuring Effectiveness of Hiring
• Using Hurdles Per Hire (HPH) to Reduce the Use of Wasta in Selection
• Using Aggregate Yield Ratios and Selection Rates
• Measuring Effectiveness of Appraisal Systems

Employee Turnover

• Voluntary versus Involuntary Turnover
• Turnover versus Attrition (Gross and Net Turnover)
• Identifying Turnover Metrics
• Identifying Turnover Costs
• Analyzing and Interpreting Turnover Data
• Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization?

Wrap Up: Designing an HR Scorecard

• The Balanced Scorecard as a Strategic Tool
• Putting it All Together
• Reporting HR to Top Management