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Program Objectives: By the end of the program, participants will be able to: - Analyze basic behavioral patterns of different customer personality profiles.
- Practice the skills for dealing with customers and handling their complaints.
- Understand the concept of service mindset and ways of developing it within their organization.
This Program is designed for: All managers, supervisors and employees whose duties involve contacting and dealing with internal and external customers. This program is worth 15 NASBA CPEs. Program Fees: Per participant - USD 2750
Frequent nomination - USD 2475
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time. Program Outline: | The Principles of Customer Service - Definition and Concepts of Customer Service
Serving the Internal and External Customer - Understanding the Needs of Internal and External Customers
The Principle Foundation for Superior Customer Service - Strong Relationship
- Superior Service
- Professional Behavior
The Customer Service Mindset - Components of the Mindset
- Strategies for Building the Mindset among the Staff
A Profile of Different Customers Personalities - Understanding Their Personalities
- Tips for Dealing with Difficult Personalities
| | Attaining Customer Satisfaction - Meeting Their Needs
- Exceeding Their Expectations
- Delighting and Surprising Them
Handling Customers Complaints - Types and Levels of Customer Complaints
- Handling Complaints: Process and Behavior
Effective Communication with Customers - Active Listening
- Overcoming Communication Barriers
- Reading Customer Body Language
| Pre-requisites None
Delivery Type Group-Live | Related Programs |
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