Interdepartmental Communication
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Program Objectives: By the end of the program, participants will be able to: - Identify the framework of interdepartmental communication.
- Understand the importance and practice of excellent internal customer service.
- Take a proactive approach in simplifying the work processes and flow between work units.
- Remove interdepartmental communication barriers and resolve conflict.
- Develop a plan for enhancing organizational communication.
This Program is designed for: Managers, supervisors and all professionals who interact with other departments, teams or business units. This program is worth 25 NASBA CPEs. Program Fees: Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time. Program Outline: | Organizational Communication - Upward, Downward and Horizontal Communication
- Organizational Culture and Its Effect on Performance
- Formal and Informal Communication and Their Uses
- Barriers that Impede Effective Interdepartmental Communication
Internal Customer Service - What Is Internal Customer Service?
- Benefits of Excellent Internal Customer Service
- Clarifying Individual and Departmental Roles in Building Rapport within the Department and between Departments
Simplification of Work Processes between Departments - Signs of Complicated Procedures
- Stages in Simplifying Work
- Work Flow Techniques
| | Interdepartmental Team Building - Removing the Us against Them Mindset
- Integrating Departmental Efforts towards Organizational Goals
- The Power of Synergy
Resolving and Solving Interdepartmental Problems and Conflicts - Identifying and Solving Problems
- Resolving Interdepartmental Conflict
- Negotiating a Win-Win Settlement
Efficient and Effective Organizational Communication - Eliminating Communication Overload and Ensuring Smooth Flow
- Choosing the Right Communication Media
| Pre-requisites None
Delivery Type Group-Live | Related Programs |
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