How People Communicate

• Communication Levels and Definitions
• Forms of Communication
• Principles of Interpersonal Communication
• Communication Functions and Process
• Barriers to Effective Communication
• Overcoming Communication Barriers
• Analyzing Verbal Communication
• Reading Non-Verbal Messages
• One-Way versus Two-Way Communication

Improving Communication

• Understanding your Communication Style
• Skills Required to Send Messages Effectively
• Communicating Across Cultures
• Guidelines for Improving Cross-Cultural Communication
• Dealing with Perceptual Tendencies and Distractions
• The Art of Persuading Others
• The Heart of Effective Persuasive Communication

The Importance of Listening

• Listening Self Inventory
• Analyzing Listening Habits
• Active versus Passive Listening
• Tips to Improve Active Listening Skills
• The Role of Perception in Communication
• Using Different Questioning Techniques

Communication Behaviors and Conflict Management

• Assertive versus Passive
• Assertive versus Aggressive
• Verbal and Non Verbal Components of Communication Behaviors
• Resolving Conflicts with Others
• Sources of Conflicts
• Constructive and Destructive Conflicts
• Conflict Management Styles
• Essential Conflict Management Skills
• Dealing with Different Personalities

Constructive Feedback and Criticism

• The Value of Feedback
• Positive versus Negative Feedback
• Guidelines for Providing Constructive Feedback
• How to Give Criticism
• How to Receive Criticism