Organizational Communication

• Upward, Downward and Horizontal Communication
• Organizational Culture and its Effect on Performance
• Organizational Hierarchy
• Formal and Informal Communication and their Uses
• Organizational Values and Attitudes
• Barriers that Impede Effective Interdepartmental Communication

Internal Customer Service

• What Is Internal Customer Service?
• Benefits of Excellent Internal Customer Service
• Organizational Silos and Ways to Overcome Them
• The Service Quality Factors
• Handling Internal Customers' Complaints
• Clarifying Individual and Departmental Roles in Building Rapport within the Department and between Departments

Simplification of Work Processes between Departments

• Signs of Complicated Procedures
• Stages in Simplifying Work
• Work Flow Techniques
• Work Breakdown Structures

Interdepartmental Team Building

• Removing the Us-Against-Them Mindset
• Team Cohesiveness
• Team Building Models and Applications
• Integrating Departmental Efforts towards Organizational Goals
• Removing Power Struggles
• The Power of Synergy
• Creating Alignment within the Different Units

Resolving and Solving Interdepartmental Problems and Conflicts

• Identifying Departmental Problems
• Causes and Effects of Problems
• Resolving Interdepartmental Conflict
• Negotiating a Win-Win Settlement
• Techniques for Resolving and Preventing Problems

Efficient and Effective Organizational Communication

• What is Effective Organizational Communication?
• Eliminating Communication Overload and Ensuring Smooth Flow
• Information Richness of Different Channels
• Choosing the Right Communication Medium
• Signs of Inefficient Communication