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Certified Administration and Office Management Professional |
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Program Objectives: By the end of the program, participants will be able to: - Define and understand the role of the office manager / administrator.
- Acquire time management skills required for better office productivity.
- Handle telephone calls properly and professionally.
- List the main causes of stress and the techniques needed to control them.
- Discover communication strategies needed for carrying out responsibilities in an effective manner.
- Develop a service attitude and mindset aimed at the internal and external customer.
This Program is designed for: Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPEs. Program Fees: Per participant - USD 3950
Frequent nomination - USD 3555
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time. Program Outline: | The Role of the Office Manager/Administrator - Perception versus Reality
- Competencies Required for Success
- What It Takes to Be a Star at Work
- Identifying Your Role
Effective Communication Skills - Improving Credibility and Gaining Recognition
- Speaking and Listening
- Being Assertive
- Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
- Preparing a Professional Presentation
Written Communication - What Constitutes Professional Business Writing
- Style and Layout
- Obtaining Your Objective with the Reader
Stress Management Techniques - Causes and Symptoms
- Identifying Your Stressors
- Formulating a Comprehensive Stress Management Plan
| | Organizing Meetings - Elements of an Effective Meeting
- Preparing the Agenda
- Taking Minutes
Serving the Internal and External Customer - Understanding the Needs of Internal and External Customers
- Having the Right Attitude
- Providing Excellent Service
- Handling Complaints
Managing Time - Identifying and Eliminating Time Wasters
- Setting Goals and Priorities
- Using Measures to Control and Improve Your Effectiveness
- Planning and Managing Time for Self and Others
Using the Telephone Properly - Professional Telephone Behavior
- Rules for Good Listening
- Dealing with Difficult Callers
- Identifying Common Phone Problems and Formulating Solutions
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Programs 
