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Home Programs Administration and Secretarial Certified Administration and Office Management Professional
Certified Administration and Office Management Professional PDF Print E-mail
Choose your date:
CityLanguageScheduled DateRegister
Abu Dhabi English 28 Mar 2010 - 1 Apr 2010
Dubai English 27 Jun 2010 - 1 Jul 2010
Dubai English 24 Oct 2010 - 28 Oct 2010

Program Objectives:

By the end of the program, participants will be able to:

  • Define and understand the role of the office manager / administrator.
  • Acquire time management skills required for better office productivity.
  • Handle telephone calls properly and professionally.
  • List the main causes of stress and the techniques needed to control them.
  • Discover communication strategies needed for carrying out responsibilities in an effective manner.
  • Develop a service attitude and mindset aimed at the internal and external customer.

 

This Program is designed for:

Administrators, assistant administrators, executive secretaries, existing or prospective office managers/ senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPEs.

 

Program Fees:

Per participant - USD 3950
Frequent nomination - USD 3555
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

 

Program Outline:

The Role of the Office Manager/Administrator

  • Perception versus Reality
  • Competencies Required for Success
  • What It Takes to Be a Star at Work
  • Identifying Your Role

Effective Communication Skills

  • Improving Credibility and Gaining Recognition
  • Speaking and Listening
  • Being Assertive
  • Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
  • Preparing a Professional Presentation

Written Communication

  • What Constitutes Professional Business Writing
  • Style and Layout
  • Obtaining Your Objective with the Reader

Stress Management Techniques

  • Causes and Symptoms
  • Identifying Your Stressors
  • Formulating a Comprehensive Stress Management Plan

Organizing Meetings

  • Elements of an Effective Meeting
  • Preparing the Agenda
  • Taking Minutes

Serving the Internal and External Customer

  • Understanding the Needs of Internal and External Customers
  • Having the Right Attitude
  • Providing Excellent Service
  • Handling Complaints

Managing Time

  • Identifying and Eliminating Time Wasters
  • Setting Goals and Priorities
  • Using Measures to Control and Improve Your Effectiveness
  • Planning and Managing Time for Self and Others

Using the Telephone Properly

  • Professional Telephone Behavior
  • Rules for Good Listening
  • Dealing with Difficult Callers
  • Identifying Common Phone Problems and Formulating Solutions