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Home Programs Administration and Secretarial The Professional Executive Assistant / PA
The Professional Executive Assistant / PA PDF Print E-mail
Choose your date:
CityLanguageScheduled DateRegister
Dubai English 30 May 2010 - 3 Jun 2010
Dubai English 21 Nov 2010 - 25 Nov 2010

Program Objectives:

By the end of the program, participants will be able to:

  • Practice advanced administration and secretarial techniques.
  • Acquire modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill.
  • List the main causes of stress and the techniques needed to control them.
  • Prepare a meeting agenda and take minutes accurately.
  • Improve professional skills in communicating with the internal/external public in an effective manner.

 

This Program is designed for:

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPEs.

 

Program Fees:

Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy

Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.

 

Program Outline:

Role of the Executive Assistant/PA

  • Professional Behavior
  • Required Qualities for Success

Key Skills of the Executive Assistant/PA

  • Technical
  • Human
  • Administrative

Interpersonal Communication with:

  • Boss
  • Colleagues
  • Subordinates
  • Clients
  • Being Assertive

Written Communication

  • Essentials of Business Writing
  • Memos and Letters
  • E-mails

Controlling Stress

  • Symptoms
  • Causes
  • Solutions

Organizing Meetings

  • Preparing the Agenda
  • Taking Minutes

Dealing with Visitors and Improving Customer Service

  • Screening Techniques
  • Firm but Friendly Approach
  • The Internal and External Customers
  • Handling Complaints