The Professional Executive Assistant / PA
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Program Objectives: By the end of the program, participants will be able to: - Practice advanced administration and secretarial techniques.
- Acquire modern concepts and strategies related to the job, in order to carry out responsibilities with a high degree of skill.
- List the main causes of stress and the techniques needed to control them.
- Prepare a meeting agenda and take minutes accurately.
- Improve professional skills in communicating with the internal/external public in an effective manner.
This Program is designed for: Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPEs. Program Fees: Per participant - USD 3700 Frequent nomination - USD 3330 (including coffee breaks and a buffet lunch daily) One extra free place for every 2 paid nominees on the same program and dates Discount Plans, Refunds & Cancellations Policy Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time. Program Outline: | Role of the Executive Assistant/PA - Professional Behavior
- Required Qualities for Success
Key Skills of the Executive Assistant/PA - Technical
- Human
- Administrative
Interpersonal Communication with: - Boss
- Colleagues
- Subordinates
- Clients
- Being Assertive
Written Communication - Essentials of Business Writing
- Memos and Letters
- E-mails
| | Controlling Stress - Symptoms
- Causes
- Solutions
Organizing Meetings - Preparing the Agenda
- Taking Minutes
Dealing with Visitors and Improving Customer Service - Screening Techniques
- Firm but Friendly Approach
- The Internal and External Customers
- Handling Complaints
| Pre-requisites None Delivery Type Group-Live | Related Programs |
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