Successful Skills for Office Managers
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Program Objectives: By the end of the program, participants will be able to: - Define and understand the role of the office manager/senior administrator.
- Acquire time management skills required for better office productivity.
- Achieve higher productivity from subordinates.
- Develop the necessary skills to gain recognition and sell their ideas.
- Apply essential techniques for handling subordinates.
This Program is designed for: Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPEs. Program Fees: Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time. Program Outline: | The Role of the Office Manager/Senior Administrator - Perception versus Reality
- Competencies Required for Success
Managing Time and Stress - Identifying and Eliminating Time Wasters
- Setting Goals and Priorities
- Stress Management
- Planning and Managing Time for Self and Others
Obtaining Peak Productivity from Your Subordinates - Leading and Being Part of a Team
- Basic Motivational Techniques
- Fundamentals of Delegation
- Matching the Task with the Skill
- Follow-Up Procedures
- Efficiency versus Effectiveness
Effective Communication Skills - Improving Credibility and Gaining Recognition
- Speaking and Listening
- Being Assertive
- Selling Your Ideas to the Boss, Colleagues, Subordinates and Clients
| | Internal and External Customer Service - Understanding the Needs of Internal and External Customers
- Having the Right Attitude
- Providing Excellent Service
- Handling Complaints
Planning and Implementing Improvements - Starting and Planning Improvements Initiatives and Goals
- Addressing Conflict and Resistance to Change
- Kaizen
Policy Enforcement and Discipline - Self and Employee Discipline
- Giving Employees Feedback
- Handling Employees Dissatisfaction
- Performance Appraisals
| Pre-requisites None
Delivery Type Group-Live | Related Programs |
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