Developing the Modern Administrator’s Competencies

• Identifying Competencies Needed for Success
• Being an "Action" Person
• Setting Up, Measuring and Achieving Your Objectives
• Interacting with Others and Networking for Success
• Personal Productivity
• How MS Outlook 2010 Can Aid Productivity
• Overview of MS Outlook 2010 Ribbon, Toolbar, Navigation Pane

Office Communication

• Choosing the Right Communication Medium
• Essentials of Business Writing and Form Design
• Using MS Outlook 2010 to Write Emails and Manage Contacts
• Organizing and Categorizing your Email Folders and Creating Rules
• Eliminating Email Overload
• Applying Design Themes to your Emails
• Creating Professional Signatures
• Working with Personal Stationery
• Creating your Own Address Book and Organization of Contacts

Time Organization

• Proactive versus Reactive Styles
• Organizational Concepts, To-Do Lists, Reminders
• Using MS Outlook 2010 Calendar to Schedule Appointments, Events, Meetings, etc
• Prioritizing Concepts and How to Apply them Electronically
• Creating and Working with Notes
• Creating and Organizing your Tasks through MS Outlook 2010
• Organizing Professional Meetings
• Writing Agendas for Effective Meetings
• Preparing Professional Minutes of Meetings

Managing your Relationship with your Manager

• Knowing your Manager and Organizing the Relationship
• Knowing your Manager’s Expectations
• Communicating with your Manager
• Planning and Scheduling Tasks
• Delegation Concepts and Applications Using MS Outlook 2010 Tasks
• Sharing the MS Outlook 2010 Calendar with your Manager

E-Filing and Document Management

• Organizing your Computer Files
• Essentials of a Good Filing System
• E-Filing versus Paper Filing
• Office Organization Strategies
• Data File Management