The Administrator as Part of the Support Team

• Understanding your Role within your Team
• Strategies for an Outstanding Team-Player
• Having the Right Attitude to Excel

The Modern Administrator's Highly Needed Abilities

• Adaptability to a Changing Office Environment
• Maturity and Political Skills
• Seeing through Obstacles and Building on Talents and Strengths

Verbal Communication

• Building Excellent Relations with Boss and Colleagues
• Overcoming Communication Barriers
• Communicating with Assertiveness and Self-Confidence
• Strategies for Greater Visibility and Influence

Effective Written Communication

• Ingredients of a Professional Written Document
• Do's and Don'ts of Business Writing
• Email Writing Principles and Etiquette

Telephone Handling Best Practices

• Professional Telephone Behavior
• Key Competencies for Success
• The Can-Do, Service-Driven Approach
• Handling Difficult Callers

Effective Time Planning

• Identifying and Controlling your Time Wasters
• Setting your Priorities and Working Standards
• Maximizing your Efficiency
• Planning and Organizing a Productive Work-Day

Memory Reinforcement Techniques

• Your Memory as a Business Tool
• Daily Memory Practice and Training
• Remembering By Association, Using Acronyms and the Method of Loci