Progressive Role of the Executive Assistant/PA

• Developing and Broadening your Role
• Expanding Yourself: Going Beyond Expectations
• Widening the Managerial Aspects of your Role
• Competencies of the Modern PA
• Better Management of your Work Flow

Optimizing the Relationship with the Boss

• Establishing Common Objectives/Priorities
• Knowing and Synchronizing Expectations
• Building and Managing the Relationship
• Maximizing your Value Relative to the Boss
• Partnering with the Boss

Effective Interpersonal Communication

• Building Excellent Relationship with Colleagues
• Dealing with Difficult Personalities
• Developing Self-Confidence and Assertiveness
• Presenting your Ideas and Influencing Others
• Negotiating Win-Win Outcomes
• Perceptions, Attitudes and Beliefs

Professional Business Writing

• Crucial Elements for Excellent Writing
• Writing Professional Emails
• Email Professional Etiquette

Controlling Stress

• Understanding Stress
• What Happens when you are Under Stress: The Symptoms
• Identifying Actual Causes of Stress
• Action-Planning to Keep Stress Under Control
• Time-Management Preventive Measures

Organizing Professional Meetings

• Planning for the Meeting
• Preparing the Agenda
• Techniques for Writing the Minutes
• Improving the Effectiveness of your meetings
• Actions to Take After your Meetings

Dealing with Visitors and Improving Customer Service

• Different Techniques for Screening Visitors
• Servicing Internal and External Customers
• Handling Complaints Professionally
• Making your Department Customer-Friendly