Program Objectives:
- Practice advanced administration techniques to effectively run the office of a senior manager.
- Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence.
- List the main causes of stress and prepare an action plan to keep it under control.
- Prepare and organize a professional meeting, write its agenda and take minutes accurately.
- Improve professional skills in communicating with the internal/external public in an effective manner.
This program is designed for:
Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPEs.
Locations & Dates:
05 - 09 Feb 2012 Dubai, English
22 - 26 Apr 2012 Abu Dhabi, Arabic
04 - 08 Nov 2012 Dubai, English
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time.
Delivery Type: Group-Live
Pre-requisites: None
One extra free place for every 2 paid nominees
Program Outline
Progressive Role of the Executive Assistant/PA - Developing and Broadening your Role
- Expanding Yourself: Going Beyond Expectations
- Widening the Managerial Aspects of your Role
- Competencies of the Modern PA
- Better Management of your Work Flow
Optimizing the Relationship with the Boss - Establishing Common Objectives/Priorities
- Knowing and Synchronizing Expectations
- Building and Managing the Relationship
- Maximizing your Value Relative to the Boss
- Partnering with the Boss
Effective Interpersonal Communication - Building Excellent Relationship with Colleagues
- Dealing with Difficult Personalities
- Developing Self-Confidence and Assertiveness
- Presenting your Ideas and Influencing Others
- Negotiating Win-Win Outcomes
- Perceptions, Attitudes and Beliefs
Professional Business Writing - Crucial Elements for Excellent Writing
- Writing Professional Emails
- Email Professional Etiquette
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Controlling Stress - Understanding Stress
- What Happens when you are Under Stress: The Symptoms
- Identifying Actual Causes of Stress
- Action-Planning to Keep Stress Under Control
- Time-Management Preventive Measures
Organizing Professional Meetings - Planning for the Meeting
- Preparing the Agenda
- Techniques for Writing the Minutes
- Improving the Effectiveness of your meetings
- Actions to Take After your Meetings
Dealing with Visitors and Improving Customer Service - Different Techniques for Screening Visitors
- Servicing Internal and External Customers
- Handling Complaints Professionally
- Making your Department Customer-Friendly
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Programs 
