Interpersonal Communication Skills
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Program Objectives: By the end of the program, participants will be able to: - Develop the necessary skills to become better communicators.
- Improve cross-cultural communication with others.
- Understand the verbal and non-verbal communication messages.
- Develop skills in listening actively and empathetically to others.
- Communicate assertively and apply effective ways to deal with conflict on the job.
- Give and receive feedback and criticism in a constructive manner.
This Program is designed for: Employees, supervisors, managers, and others who wish to improve their communication and interpersonal skills when dealing with different people on and off the job. This program is worth 25 NASBA CPEs. Program Fees: Per participant - USD 3700
Frequent nomination - USD 3330
(including coffee breaks and a buffet lunch daily)
One extra free place for every 2 paid nominees on the same program and dates
Discount Plans, Refunds & Cancellations Policy
Meirc reserves the right to alter dates, content, venue and trainer with a reasonable notice time. Program Outline: | How People Communicate - Forms of Communication
- Communication Functions and Process
- Barriers to Effective Communication
- Overcoming Communication Barriers
- Verbal Communication
- Reading Non-Verbal Messages
- One-Way versus Two-Way Communication
Improving Communication - Understanding Your Communication Style
- Skills Required to Send Messages Effectively
- Communicating Across Cultures
- Guidelines for Improving Cross-Cultural Communication
- Dealing with Perceptual Tendencies and Distractions
- The Art of Persuading Others
The Importance of Listening - Listening Self Inventory
- Analyzing Listening Habits
- Active versus Passive Listening
- Tips to Improve Active Listening Skills
- The Role of Perception in Communication
- Using Different Questioning Techniques
| | Communication Behaviors and Conflict Management - Assertive versus Passive
- Assertive versus Aggressive
- Resolving Conflict
- Conflict Management Styles
- Essential Conflict Management Skills
- Dealing with Different Personalities
Constructive Feedback and Criticism - The Value of Feedback
- Positive versus Negative Feedback
- Guidelines for Providing Constructive Feedback
- How to Give Criticism
- How to Receive Criticism
| Pre-requisites None
Delivery Type Group-Live | Related Programs |
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Communication Skills 
