Employee Engagement
Employee Engagement
Employee Engagement: Do you know what it is and how to measure it?
Do know what the top engagement drivers are? Five things that engaged employees' value?
Do you want to learn how to improve your customer service KPIs through improved employee engagement?
Are you a professional who wants to add more value to the organization?
For answers to these questions, to know more about the motivations behind improved employee productivity, to understand how to develop a better customer service profile and ultimately improved organizational and financial performance, participate in this blog.
Share your views and participate in real time, meaningful discussions with myself and other like-minded professionals.
Start making the difference that counts now!
Leslie Price
A brand new blog I am starting today, poses that question and hopefully stimulates an ongoing discussion into the role of leaders in motivating and engaging employees.
Are your leaders engaged?
Let's talk.
Leslie
Leslie Price
1.Senior management sincerely interested in employee well-being.
2.Improvement of my skills.
3.Organization’s reputation for social responsibility.
4.Input into decision making in my department.
5.Organization quickly resolves customer concerns.
Some of the others:
? Have excellent career advancement opportunities.
? Enjoy challenging work assignments.
? Organization encourages innovative thinking.
Your thoughts?
Source: Towers Perrin Global Workforce Study 2007-2008.
Leslie Price
Another, more recent survey reported that 60% of employees surveyed will be looking for jobs as the major economies rise out of this downturn.
In addition, the 2008 Towers Perrin report titled Closing the Engagement Gap..." reports that only one out of every five workers is giving full discretionary effort on the job (the definition most accepted for employee engagement) and that this "engagement gap" poses serious risks for employers because of the strong connection between employee engagement and company financial performance.
More to come…